REMOTE & ON-SITE SUPPORT WHEN YOU NEED IT

CUSTOMER SERVICE

OUR CUSTOMER SERVICE TEAM PROVIDES EMAIL AND TELEPHONE SUPPORT AS SOON AS AN ORDER IS MADE. THEY ARE THERE TO ENABLE A SMOOTH DELIVERY PROCESS AND WILL SUPPORT YOU SHOULD YOU HAVE ANY AFTERSALES QUERIES.

Bilingual hotline support available 24/7/365

Phone 1-877-566-9466

TECHNICAL & CLINICAL SUPPORT

OUR DEDICATED TEAM OF SERVICE ENGINEERS AND SUPPORT STAFF IS ON HAND TO HELP YOU GET THE MOST OUT OF YOUR SYSTEM. ALONG WITH SYSTEM INSTALLATION, MAINTENANCE AND UPGRADE SUPPORT, THE TEAM WILL PERFORM SCHEDULED AND PREVENTATIVE MAINTENANCE, AS WELL AS ON-SITE REPAIR* WHEN NEEDED.

Our Technical Service Field Specialists aim to provide fast turnaround times for repairs:

  • 24 hours for critical repairs
  • 48 hours for non-critical repairs

Bilingual hotline support available 24/7/365

Phone 1-877-566-9466

*ECP Edge coverage will vary based on service contract selected. All offerings are otherwise available on a pay-per-service basis. Timing may vary depending on location and weather.

ADVERSE EVENTS

TO REPORT AN ADVERSE EVENT, PLEASE CONTACT US AT:

Phone +1 877 566 9466

Phone ecp.productsupport@mnk.com

GENERAL INQUIRIES

THIS REQUEST FORM IS PROVIDED FOR YOUR CONVENIENCE TO SUBMIT AN INQUIRY DIRECTLY TO MALLINCKRODT. THIS FORM IS NOT INTENDED TO BE USED TO REPORT A PRODUCT COMPLAINT, ADVERSE EVENT, OR TO REQUEST IMMEDIATE ASSISTANCE WITH A PATIENT TREATMENT. NO PATIENT-IDENTIFIABLE INFORMATION SHOULD EVER BE INCLUDED IN THIS FORM.

FOR GENERAL INQUIRIES, YOU CAN GET IN TOUCH WITH US BY COMPLETING THE FORM BELOW:

If you would like to learn more about how we collect and manage your data, please refer to our Privacy Policy.*Required fields.

Thank you for contacting Mallinckrodt. Your general inquiry has been received and will be reviewed shortly.

IMPORTANT SAFETY INFORMATION FOR THERAKOS™ PHOTOPHERESIS PROCEDURE

INDICATION

The THERAKOS™ CELLEX™ Photopheresis System is indicated for use in the ultraviolet-A (UVA) irradiation, in the presence of the photoactive drug 8-methoxypsoralen (8-MOP), of extracorporeally circulating leukocyte-enriched blood, in the palliative treatment of the skin manifestations of cutaneous T-cell lymphoma (CTCL) and systemic sclerosis (SSc).

CONTRAINDICATIONS

Certain underlying medical conditions contraindicate THERAKOS Photopheresis, including:

WARNINGS & PRECAUTIONS

THERAKOS Photopheresis treatments should always be performed in locations where standard medical emergency equipment is available. Volume replacement fluids and/or volume expanders should be readily available throughout the procedure.

ADVERSE REACTIONS

Hypotension may occur during any treatment involving extracorporeal circulation. Monitor the patient closely during the entire treatment.

Transient pyretic reactions, 37.7-38.9ºC (100-102ºF), have been observed in some patients within 6-8 hours of reinfusion of the photoactivated leukocyte-enriched blood. A temporary increase in erythroderma may accompany the pyretic reaction.

Treatment frequency exceeding labeling recommendations may result in anemia.

Venous access carries a small risk of infection and pain.

IMPORTANT SAFETY INFORMATION FOR METHOXSALEN STERILE SOLUTION USED IN CONJUNCTION WITH THERAKOS™ CELLEX PHOTOPHERESIS SYSTEM

CONTRAINDICATIONS

Methoxsalen Sterile Solution is contraindicated in:

SERIOUS WARNINGS AND PRECAUTIONS

FOR MORE INFORMATION

Please consult the full product monograph for methoxsalen sterile solution (if used in conjunction with the THERAKOS™ CELLEX™ Photopheresis System) and the Operator’s Manual for the CELLEX system at https://www.mallinckrodt.ca/products/therakos/, or by calling us at 1-877-566-9466.

References:

  1. Knobler R, et al. J Eur Acad Dermatol Venereol. 2014;28(suppl 1):1-37.
  2. Health Canada Medical Devices Active Licence Listing Database. https://health-products.canada.ca/mdall-limh/information.do?companyId_idCompanie=129103&lang=eng. Accessed May 27, 2021.
  3. Mallinckrodt Pharmaceuticals. Data on File. February 2021.

References:

  1. Therakos, Inc. Operator’s Manual. THERAKOS™ CELLEX™ Photopheresis System.
  2. Bisaccia E, et al. Br J Dermatol. 2009;161(1):167-169.
  3. Knobler R, et al. J Eur Acad Dermatol Venereol. 2014;28(suppl 1):1-37.
  4. Perotti C, Sniecinski I. Transfus Apher Sci. 2015;52(3):360-368.
  5. Hart JW, et al. Ther Adv Hematol. 2013;4:320-334.
  6. UVADEX (methoxsalen) Product Monograph. West Chester, PA, USA: Therakos, Inc.: May 2013.
  7. Rook AH, et al. Arch Dermatol. 1992;128(3):337-346.
  8. Knobler R, et al. J Am Acad Dermatol. 2006;54:793-799.
  9. Mallinckrodt Pharmaceuticals. Data on File. February 2021.
  10. European Council. Council Directive 93/42/EEC. Available at: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:31993L0042&from=EN. Accessed February 9, 2021.
  11. International Organization for Standardization. ISO 9001:2015 Quality Management Systems – Requirements. Published online September 2019. https://www.iso.org/standard/62085.html. Accessed March 16, 2021.
  12. International Organization for Standardization. ISO 13485:2003 Medical Devices – Quality Management Systems – Requirements for Regulatory Purposes. Published online July 2003. https://www.iso.org/standard/36786.html. Accessed March 16, 2021.
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