OUR CUSTOMER SERVICE TEAM PROVIDES EMAIL AND TELEPHONE SUPPORT AS SOON AS AN ORDER IS MADE. THEY ARE THERE TO ENABLE A SMOOTH DELIVERY PROCESS AND WILL SUPPORT YOU SHOULD YOU HAVE ANY AFTERSALES QUERIES.
Bilingual hotline support available 24/7/365
OUR DEDICATED TEAM OF SERVICE ENGINEERS AND SUPPORT STAFF IS ON HAND TO HELP YOU GET THE MOST OUT OF YOUR SYSTEM. ALONG WITH SYSTEM INSTALLATION, MAINTENANCE AND UPGRADE SUPPORT, THE TEAM WILL PERFORM SCHEDULED AND PREVENTATIVE MAINTENANCE, AS WELL AS ON-SITE REPAIR* WHEN NEEDED.
Our Technical Service Field Specialists aim to provide fast turnaround times for repairs†:
Bilingual hotline support available 24/7/365
*ECP Edge coverage will vary based on service contract selected. All offerings are otherwise available on a pay-per-service basis. †Timing may vary depending on location and weather.THIS REQUEST FORM IS PROVIDED FOR YOUR CONVENIENCE TO SUBMIT AN INQUIRY DIRECTLY TO MALLINCKRODT. THIS FORM IS NOT INTENDED TO BE USED TO REPORT A PRODUCT COMPLAINT, ADVERSE EVENT, OR TO REQUEST IMMEDIATE ASSISTANCE WITH A PATIENT TREATMENT. NO PATIENT-IDENTIFIABLE INFORMATION SHOULD EVER BE INCLUDED IN THIS FORM.
FOR GENERAL INQUIRIES, YOU CAN GET IN TOUCH WITH US BY COMPLETING THE FORM BELOW: